You will be billed quarterly in February, April, & October which ships 3 times annually in January, April, August and November.

Due to legal restrictions, we are only permitted to ship wine to the following states: CA

For as long as you are happy with your subscription, with the minimum commitment of 2 shipments.

You will receive an email notification a week prior to the billing of your shipment, letting you know the selection and add-on options.  After billing you will see a charge from TW Hollister and Co. on your statement.

Shipping wine can be quite pricey (think heavy boxes & specialized packaging) so we have a set reduced, flat rate for all ground and temperature-controlled club shipments.  Take advantage of the flat rate by adding on to your club shipment during the customization period - ship all the wine you want at the cost of your single wine club shipment. 

We will charge your card the day your release ships out. Wine shipments are delivered 1 to 2 days later. When your release is shipped, you will receive an email with tracking information.

Please contact Sam Petry - TW Hollister and Co Customer Success Manager by emailing orders@twhollister.co

10% discount on all wines purchased.

10% discount on all winery merchandise.

We hate to see you go, but if you wish, you may cancel your Club Oso de Oro membership any time before your quarterly billing by emailing orders@twhollister.co

The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $20 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.

In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible so we can rectify the problem for you.

Yes.  You will receive an email notification 10 days prior to billing, notifying you that your customization window is now open.  At this time, you can choose an alternate shipping date or to skip the shipment altogether.  You must take a minimum of two shipments per year to maintain an active status and your benefits.

You bet! You will be able to add more aperitifs or swap out ones for others to ensure you get the vermouth you want in every shipment by emailing orders@twhollister.co.

Yes, indeed.  If you live locally you can select to have all club orders be held at Satellite Wine Bar for pick up for up to 35 days.  If your order is not picked up within 35 days, shipping will automatically be charged to the card on file and mailed out to you.  

What a good friend you have! Just make sure to authorize it first by adding their name to your account with orders@twhollister.co.

In addition to your regular club shipment, we offer optional club shipments twice annually - Summer & Holiday.  These are special selections made exclusively for our club members in limited quantities with specific TW Hollister and Co. seasonal merchandise.  You will receive an email announcing the special selection and be given the option to "opt-out" of the shipment if you would like to skip it.  You may permanently "opt-out" of the optional shipment program by emailing us but you will no longer receive access to the special releases.

You sure can.  Twice per year, you can add an additional name to your membership by emailing orders@twhollister.co.

Club Oso de Oro members receive communications are TW Hollister and Co. experiences via email as there is space so please make sure to check in with awh@twhollister.co if you haven’t gotten information in a season.